![]() ![]() Remmina version ( remmina -version ): 1.4.27 (Flatpak)ĭesktop environment (GNOME, Unity, KDE. Please see Remmina debugging Local System DescriptionĬlient (OS name and version): Linux Mint 20.3 Cinnamon I don't have any at the moment, but I will produce some on request. Using Apple's VNC client on a different machine worked fine, so I think this was unrelated to network conditions. gateways, tunnel, etc.): A Sacleway M1 instance. Special notes regarding the remote system (i.e.Server (OS name and version): macOS Monterey 12.0.1 built-in server.For Remmina to behave in a similar way as with other servers eg x11vnc. Note that if you know macOS well, you can ignore the lag and keep interacting with it anyway if you know what should have happened - I think it's only the display updates that are lagged, not the input events going to the server. Dropping connection quality - no noticeable change.Delayed updates to the display on the client.There's a lot of lag (compared to?) connecting to (with) macOS client's using Apple's VNC server, the main symptoms being: Apologies if this was already reported, I couldn't find it if so. Then navigate to the location where the On-Demand Assist app was downloaded (typically Downloads) and select the Open button:Note: I'm aware there's a lot of secret sauce going on with Apple's VNC protocol, so this isn't really Remmina's fault, but either way I thought I might as well file the bug. The end user will need to grant this permission so that you can control their screen. Once On-Demand Assist is listed, go back to Step 6. Once you have connected, On-Demand Assist will appear in the list. Otherwise, you will need to connect to the end user using On-Demand Assist from VNC Viewer.If On-Demand Assist is listed, place a check/tick next to it, and then click the lock icon again:.The end user will need to grant this permission so that you can view their screen. Your end users may see a prompt similar to the below when opening On-Demand Assist. Screen Recording (fixes black screen) macOS Ventura (13) and later The app is saved as an exception to your security settings, and you can open it at any time by double-clicking it, just as you do with any registered app.Right-click (or Control-click) the app icon, then click Open on the menu:.Locate the On-Demand Assist app you downloaded in the list of files:.To launch a branded version of On-Demand Assist, you need to follow the below steps. The below message will appear if you are using a custom branded version of On-Demand Assist. App cannot be opened because Apple cannot check it for malicious software You must specifically allow On-Demand Assist to be opened on install as it is downloaded from the internet.Ĭlick Open to allow the application to run. On-Demand Assist App is downloaded from the internet Then navigate to /Library/vnc/vncagent and select the Open button: Once vncagent is listed, go back to Step 6.Īccessibility (fixes view-only) macOS Ventura (13) and later Once you have connected, vncagent will appear in the list. Otherwise, you will need to connect to VNC Server from VNC Viewer.If vncagent is listed, place a check/tick next to it, and then click the lock icon again:.Once vncagent is listed, go back to Step 5. If vncagent is listed, enable it and then click the lock icon again:.Click the lock button to make changes, and then enter an administrator's username and password:.Device Access Screen Recording (fixes black screen) macOS Ventura (13) and later These steps must be done locally on the remote computer itself, they cannot be done remotely or via the command line. Please follow the steps below to set up VNC Connect for macOS correctly. If you do not grant these permissions you will see a blank screen in VNC Viewer and/or have view-only access. Starting with macOS Mojave (10.14) and macOS Catalina (10.15), you must give the Screen Recording and Accessibility permissions to VNC Connect. ![]() On-Demand Assist - the new name for Instant Support ![]()
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